By Muhammad Najeed – Managing Director, Joyful Global Tours & Travel, Dubai UAE
In the travel and tourism industry, customer engagement is everything. From booking inquiries to itinerary confirmations, timely and clear communication builds trust and creates memorable experiences. For us at Joyful Global Tours & Travel, finding the right digital tool to manage our client communications was a top priority.
That’s when we discovered Flowbee.io, developed by Sharaco Technologies Pvt Ltd, and it has completely transformed the way we handle customer interactions.
A Seamless Solution for Travel Businesses
With Flowbee.io, we are now able to:
- Handle Bookings on WhatsApp: Customers can check availability, request bookings, and get confirmations instantly through our WhatsApp chatbot.
- Send Travel Updates: Automated reminders for flight timings, hotel check-ins, and itinerary details keep our travelers well-informed.
- Multi-Agent Support: Our support staff can collaborate using the Team Inbox feature, ensuring that no query is left unanswered.
- Promote Offers: Seasonal packages and travel deals are sent through bulk messaging, reaching thousands of clients without delay.
Trust & Compliance with Meta Tech Provider
One of the most important aspects for us is compliance. Flowbee.io is a verified Meta Tech Provider product, which ensures that all communication is safe, secure, and in line with Meta’s standards. For a customer-facing industry like travel, this credibility is critical.
Real Business Impact
Since adopting Flowbee.io, our customer satisfaction has improved noticeably. Clients appreciate the speed of responses, while our staff enjoy the simplicity of managing all communication in one place. We’ve also seen a significant increase in engagement with our seasonal promotions.
Final Thoughts
For travel and tourism businesses in the UAE, GCC, and beyond, I see Flowbee.io as an essential tool. It has allowed us to provide personalized, timely, and reliable communication, which is the heart of the travel experience.
I would highly recommend Flowbee.io to any travel company aiming to grow in today’s competitive market.
Muhammad Najeed
Managing Director
Joyful Global Tours & Travel
Dubai, UAE
